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30px;display:flex}.quiz-progress{color:var(--muted);grid-template-columns:1fr auto;gap:7px;font-size:10px;display:grid}.quiz-progress strong{color:var(--teal)}.quiz-progress>div{background:#e5ebe9;border-radius:10px;grid-column:1/-1;height:5px;overflow:hidden}.quiz-progress i{background:var(--teal);height:100%;display:block}.question-number{color:#91d2ca;margin-top:35px;font-family:Manrope;font-size:13px;font-weight:800}.quiz-content h1{letter-spacing:-.6px;max-width:350px;margin-top:10px;font-size:23px;line-height:1.3}.answers{gap:9px;margin:24px 0;display:grid}.answers button{border:1.5px solid var(--line);text-align:left;background:#fff;border-radius:14px;grid-template-columns:31px 1fr 22px;align-items:center;gap:9px;padding:12px;font-size:12px;display:grid}.answers button>span{width:31px;height:31px;color:var(--muted);background:#f0f3f2;border-radius:9px;place-items:center;font-weight:700;display:grid}.answers button.selected{border-color:var(--teal);background:#f0faf8}.answers button.selected>span{background:var(--teal);color:#fff}.answers button i{background:var(--teal);color:#fff;border-radius:50%;place-items:center;width:20px;height:20px;display:grid}.primary-button{background:var(--teal);color:#fff;border:0;border-radius:14px;justify-content:center;align-items:center;gap:9px;width:100%;min-height:49px;margin-top:auto;padding:13px 18px;font-weight:700;display:flex}.primary-button:disabled{cursor:not-allowed;background:#b8c8c5}.result-screen{text-align:center;flex-direction:column;align-items:center;padding:42px 28px;display:flex}.result-badge{color:#c1801d;background:#fff0d1;border-radius:50%;place-items:center;width:86px;height:86px;margin-bottom:20px;display:grid;box-shadow:0 0 0 9px #fff9ed}.result-screen h1{margin:8px 0;font-size:25px}.result-screen>p{color:var(--muted);font-size:12px}.score-ring{outline:7px solid var(--teal);outline-offset:-18px;border:11px solid #dff3ef;border-radius:50%;flex-direction:column;justify-content:center;align-items:center;width:148px;height:148px;margin:25px;display:flex}.score-ring strong{font:800 32px Manrope}.score-ring span{color:var(--muted);font-size:10px}.feedback-note{text-align:left;color:#9b6719;background:#fff7e7;border-radius:15px;gap:10px;width:100%;padding:14px;font-size:11px;display:flex}.result-screen .primary-button{margin-top:20px}.simulator-screen{background:#f4f7f5;flex-direction:column;padding-bottom:72px;display:flex}.chat-area{flex:1;padding:12px 19px 18px;overflow-y:auto}.scenario{background:#eaf7f4;border:1px solid #cce6e1;border-radius:14px;align-items:center;gap:10px;padding:10px;display:flex}.scenario .ai-icon{background:var(--teal);color:#fff;border-radius:11px;width:38px;height:38px}.scenario div{flex-direction:column;display:flex}.scenario span:not(.ai-icon){color:var(--teal);letter-spacing:1px;font-size:8px;font-weight:800}.scenario strong{margin-top:2px;font-size:11px}.chat-time{text-align:center;color:#95a3a0;margin:18px 0;font-size:8px;font-weight:700}.chat-message{gap:8px;margin:13px 0;display:flex}.customer-avatar{color:#8f5f41;background:#f3d8c6;border-radius:10px;flex:none;place-items:center;width:31px;height:31px;font-size:9px;font-weight:800;display:grid}.chat-message p{border:1px solid var(--line);background:#fff;border-radius:5px 15px 15px;padding:12px 13px;font-size:11px;line-height:1.55}.chat-message.employee{justify-content:flex-end}.chat-message.employee p{background:var(--teal);color:#fff;border:0;border-radius:15px 5px 15px 15px;max-width:88%}.coach-tip{color:#8f681f;background:#fff5df;border-radius:11px;gap:8px;margin-left:39px;padding:9px 10px;font-size:9px;line-height:1.4;display:flex}.coach-tip svg{flex:none}.ai-feedback{background:#fff;border:1px solid #c5e6df;border-radius:15px;margin-top:14px;padding:12px}.feedback-head{justify-content:space-between;align-items:center;display:flex}.feedback-head span{color:var(--teal);align-items:center;gap:5px;font-size:10px;font-weight:700;display:flex}.feedback-head strong{color:var(--green);background:#e3f5ec;border-radius:20px;padding:4px 7px;font-size:9px}.ratings{grid-template-columns:repeat(3,1fr);gap:6px;margin:10px 0;display:grid}.ratings div{background:#f4f7f5;border-radius:9px;flex-direction:column;padding:8px;display:flex}.ratings span{color:var(--muted);font-size:8px}.ratings b{color:var(--green);margin-top:3px;font-size:8px}.ai-feedback>p{color:var(--muted);font-size:9px;line-height:1.45}.chat-input{border-top:1px solid var(--line);background:#fff;gap:8px;padding:10px 13px 14px;display:flex;position:absolute;bottom:0;left:0;right:0}.chat-input input{border:1px solid var(--line);border-radius:13px;outline:none;flex:1;padding:11px 13px;font-size:11px}.chat-input input:focus{border-color:var(--teal)}.chat-input button{background:var(--teal);color:#fff;border:0;border-radius:13px;place-items:center;width:43px;display:grid}.subtitle{color:var(--muted);margin-top:5px;font-size:12px}.report-content form{display:grid}.report-content label{margin:9px 0 7px;font-size:11px;font-weight:700}.chips{gap:6px;padding-bottom:3px;display:flex;overflow-x:auto}.chips button{white-space:nowrap;border:1px solid var(--line);background:#fff;border-radius:999px;padding:8px 10px;font-size:9px}.chips button.active{border-color:var(--teal);background:var(--teal-pale);color:var(--teal-dark);font-weight:700}.report-content input,.report-content textarea{border:1px solid var(--line);background:#fff;border-radius:12px;outline:none;width:100%;padding:11px 12px;font-size:11px}.report-content textarea{resize:vertical;min-height:75px}.report-content input:focus,.report-content textarea:focus{border-color:var(--teal)}.urgency-options{grid-template-columns:repeat(3,1fr);gap:7px;display:grid}.urgency-options button{border:1px solid var(--line);background:#fff;border-radius:11px;justify-content:center;align-items:center;gap:5px;padding:9px 4px;font-size:8px;display:flex}.urgency-options button.active{background:#fff9ed;border-color:#d99831}.urgency-options i{border-radius:50%;width:7px;height:7px}.urgency-options .low{background:var(--green)}.urgency-options .medium{background:var(--amber)}.urgency-options .high{background:var(--red)}.photo-upload{text-align:left;background:#f9fbfa;border:1px dashed #afbfbb;border-radius:13px;align-items:center;gap:9px;margin:14px 0;padding:11px;display:flex}.photo-upload>span{background:var(--teal-pale);width:38px;height:38px;color:var(--teal);border-radius:10px;place-items:center;display:grid}.photo-upload div{flex-direction:column;flex:1;display:flex}.photo-upload strong{font-size:10px}.photo-upload small{color:var(--muted);margin-top:2px;font-size:8px}.submitted-state>span{width:70px;height:70px;color:var(--green);background:#e2f5ec;border-radius:50%;place-items:center;display:grid}.submitted-state .primary-button{margin-top:22px}.report-list{gap:10px;display:grid}.report-list article{border:1px solid var(--line);background:#fff;border-radius:15px;align-items:center;gap:10px;padding:12px;display:flex}.report-list article>div{flex:1;min-width:0}.report-list h3{font-size:11px}.report-list p{color:var(--muted);margin-top:3px;font-size:8px}.report-list .pill{font-size:8px}.profile-hero{flex-direction:column;align-items:center;padding:10px 0 20px;display:flex}.large-avatar{width:76px;height:76px;color:var(--teal-dark);background:#d8eee9;border-radius:24px;place-items:center;font:800 21px Manrope;display:grid}.profile-hero h1{margin-top:12px;font-size:22px}.profile-hero p{color:var(--muted);margin-top:3px;font-size:11px}.profile-stats{background:var(--ink);color:#fff;border-radius:17px;grid-template-columns:repeat(3,1fr);padding:15px 0;display:grid}.profile-stats div{text-align:center;flex-direction:column;display:flex}.profile-stats div+div{border-left:1px solid #3a5652}.profile-stats strong{font:700 17px Manrope}.profile-stats span{color:#a9bdba;margin-top:2px;font-size:9px}.account-card{border:1px solid var(--line);background:#fff;border-radius:17px;gap:12px;margin-top:16px;padding:16px;display:grid}.account-card h2{margin-top:4px;font-size:15px}.account-card p{color:var(--muted);overflow-wrap:anywhere;margin-top:4px;font-size:10px;line-height:1.45}.google-button,.sign-out-button{border-radius:12px;justify-content:center;align-items:center;gap:9px;width:100%;min-height:44px;font-size:11px;font-weight:700;display:flex}.google-button{color:var(--ink);background:#fff;border:1px solid #d9dfdd;box-shadow:0 2px 8px #1235310f}.google-button svg{width:19px;height:19px}.sign-out-button{color:var(--teal-dark);background:var(--teal-pale);border:1px solid #c8ded9}.google-button:disabled,.sign-out-button:disabled{opacity:.62;cursor:wait}.auth-loading{min-height:44px;color:var(--muted);background:#f5f8f7;border-radius:12px;place-items:center;font-size:10px;display:grid}.account-card .auth-message{color:var(--red);margin-top:-4px;font-weight:600}.settings-list{border:1px solid var(--line);background:#fff;border-radius:17px;margin-top:16px;overflow:hidden}.settings-list button{text-align:left;background:#fff;border:0;align-items:center;gap:10px;width:100%;padding:13px;display:flex}.settings-list button+button{border-top:1px solid #edf1ef}.settings-list button>span{width:36px;height:36px;color:var(--teal);background:#edf6f3;border-radius:10px;place-items:center;display:grid}.settings-list button div{flex-direction:column;flex:1;display:flex}.settings-list strong{font-size:11px}.settings-list small{color:var(--muted);margin-top:2px;font-size:8px}.manager-app{background:#f4f6f3;min-height:100vh;display:flex}.sidebar{border-right:1px solid var(--line);z-index:20;background:#fff;flex-direction:column;width:235px;padding:25px 17px 17px;display:flex;position:fixed;inset:0 auto 0 0}.sidebar .logo{padding-left:8px}.store-select{border:1px solid var(--line);border-radius:13px;align-items:center;gap:9px;margin-top:27px;padding:9px;display:flex}.store-icon{color:#fff;background:var(--ink);border-radius:10px;place-items:center;width:34px;height:34px;font-size:10px;font-weight:800;display:grid}.store-select div{flex-direction:column;flex:1;display:flex}.store-select strong{font-size:10px}.store-select small{color:var(--muted);margin-top:2px;font-size:8px}.sidebar nav{flex-direction:column;gap:3px;margin-top:17px;display:flex}.sidebar nav>span{color:#96a29f;letter-spacing:1px;margin:15px 10px 5px;font-size:8px;font-weight:800}.sidebar nav button{color:#657572;text-align:left;background:0 0;border:0;border-radius:10px;align-items:center;gap:11px;height:42px;padding:0 11px;font-size:11px;font-weight:600;display:flex}.sidebar nav button.active{color:var(--teal-dark);background:#e7f5f2;font-weight:700}.sidebar nav button i{width:20px;height:20px;color:var(--red);background:#fee7e4;border-radius:6px;place-items:center;margin-left:auto;font-size:8px;font-style:normal;display:grid}.sidebar-bottom{margin-top:auto}.employee-preview{width:100%;color:var(--teal-dark);background:#f0faf8;border:1px solid #c8ded9;border-radius:11px;justify-content:center;align-items:center;gap:8px;padding:10px;font-size:9px;font-weight:700;display:flex}.manager-user{border-top:1px solid var(--line);align-items:center;gap:9px;margin-top:13px;padding:10px 7px 0;display:flex}.manager-avatar{color:#745b49;background:#eadfd6;border-radius:10px;place-items:center;width:34px;height:34px;font-size:9px;font-weight:800;display:grid}.manager-user div:nth-child(2){flex-direction:column;flex:1;display:flex}.manager-user strong{font-size:9px}.manager-user small{color:var(--muted);font-size:8px}.manager-main{width:calc(100% - 235px);min-width:0;margin-left:235px}.manager-topbar{border-bottom:1px solid var(--line);z-index:15;background:#fff;justify-content:space-between;align-items:center;min-height:92px;padding:21px 30px;display:flex;position:sticky;top:0}.manager-topbar h1{letter-spacing:-.6px;font-size:23px}.manager-topbar p{color:var(--muted);margin-top:3px;font-size:10px}.top-actions{align-items:center;gap:9px;display:flex}.search{border:1px solid var(--line);color:#8a9996;background:#fafbfa;border-radius:11px;align-items:center;gap:8px;width:215px;height:39px;padding:0 11px;display:flex}.search input{background:0 0;border:0;outline:0;min-width:0;font-size:9px}.manager-topbar .icon-button{width:39px;height:39px}.manager-topbar .icon-button i{background:var(--red);border:1px solid #fff;border-radius:50%;width:6px;height:6px;position:absolute;top:8px;right:8px}.primary-compact{color:#fff;background:var(--teal);border:0;border-radius:11px;height:39px;padding:0 15px;font-size:10px;font-weight:700}.dashboard-body{max-width:1500px;margin:auto;padding:23px 28px 35px}.metric-grid{grid-template-columns:repeat(4,1fr);gap:13px;display:grid}.metric-card{border:1px solid var(--line);background:#fff;border-radius:15px;align-items:flex-start;gap:12px;min-height:105px;padding:16px;display:flex}.metric-icon{border-radius:11px;flex:none;place-items:center;width:39px;height:39px;display:grid}.metric-icon.teal{color:var(--teal);background:#e5f5f2}.metric-icon.green{color:var(--green);background:#e5f4ec}.metric-icon.amber{color:var(--amber);background:#fff1d9}.metric-icon.red{color:var(--red);background:#fee9e6}.metric-copy{flex-direction:column;flex:1;display:flex}.metric-copy>span{color:var(--muted);font-size:9px}.metric-copy>strong{margin:3px 0;font:800 25px Manrope}.metric-copy small{font-size:8px}.metric-copy small.teal,.metric-copy small.green{color:var(--green)}.metric-copy small.amber{color:#ae7015}.metric-copy small.red{color:var(--red)}.metric-card>button{color:#9ba7a4;background:0 0;border:0;padding:0}.dashboard-grid{grid-template-columns:1.45fr 1fr;gap:14px;margin-top:15px;display:grid}.panel{border:1px solid var(--line);background:#fff;border-radius:16px}.panel-head{border-bottom:1px solid #e8ecea;justify-content:space-between;align-items:center;min-height:68px;padding:15px 18px;display:flex}.panel-head h2{font-size:14px}.panel-head p{color:var(--muted);margin-top:3px;font-size:9px}.panel-head>button{color:var(--teal);background:0 0;border:0;align-items:center;font-size:9px;font-weight:700;display:flex}.people-list{padding:2px 18px}.person{align-items:center;gap:10px;height:59px;display:flex}.person+.person{border-top:1px solid #edf0ef}.person-avatar{border-radius:10px;place-items:center;width:34px;height:34px;font-size:9px;font-weight:800;display:grid;position:relative}.person-avatar i{background:#24a672;border:2px solid #fff;border-radius:50%;width:8px;height:8px;position:absolute;bottom:-1px;right:-1px}.person-avatar.mint{color:#28756c;background:#d9efea}.person-avatar.peach{color:#896047;background:#f3dfd1}.person-avatar.blue{color:#426c8a;background:#dce9f2}.person-avatar.purple{color:#705a85;background:#e9e0ef}.person>div{flex-direction:column;flex:1;display:flex}.person strong{font-size:10px}.person small{color:var(--muted);margin-top:2px;font-size:8px}.clocked-time{color:var(--muted);align-items:center;gap:4px;font-size:8px;display:flex}.person>svg{color:#9aa6a3}.view-all{border:0;border-top:1px solid var(--line);width:100%;height:38px;color:var(--teal);background:#fbfcfb;border-radius:0 0 16px 16px;font-size:9px;font-weight:700}.progress-panel{padding-bottom:15px}.big-progress-row{justify-content:center;align-items:center;gap:22px;padding:19px 15px 13px;display:flex}.big-progress-row .progress-ring{width:105px;height:105px}.big-progress-row .progress-ring strong{font-size:22px}.big-progress-row>div:nth-child(2){flex-direction:column;display:flex}.big-progress-row>div>strong{font:800 20px Manrope}.big-progress-row>div>span{color:var(--muted);font-size:9px}.big-progress-row small{color:var(--green);margin-top:11px;font-size:8px}.big-progress-row small i{background:var(--green);border-radius:50%;width:6px;height:6px;margin-right:4px;display:inline-block}.station-bars{gap:10px;padding:0 18px;display:grid}.station-bars>div{grid-template-columns:1fr auto;gap:4px;display:grid}.station-bars span,.station-bars b{font-size:8px}.station-bars span{color:var(--muted)}.station-bars>div>div{background:#e7ecea;border-radius:10px;grid-column:1/-1;height:5px;overflow:hidden}.station-bars i{background:var(--teal);height:100%;display:block}.issue-preview-row{grid-template-columns:35px 1fr auto 62px;align-items:center;gap:9px;min-height:62px;padding:8px 18px;display:grid}.issue-preview-row+.issue-preview-row{border-top:1px solid #edf0ef}.issue-dot{border-radius:10px;place-items:center;width:34px;height:34px;display:grid}.issue-dot.red{color:var(--red);background:#fee8e5}.issue-dot.amber{color:var(--amber);background:#fff1d8}.issue-dot.gray{color:#70817e;background:#edf1ef}.issue-preview-row>div{flex-direction:column;display:flex}.issue-preview-row strong{font-size:9px}.issue-preview-row small,.issue-preview-row>span:last-child{color:var(--muted);font-size:8px}.training-health{justify-content:center;gap:32px;padding:18px;display:flex}.health-score{flex-direction:column;align-items:center;display:flex}.health-score strong{color:var(--teal);font:800 29px Manrope}.health-score span{color:var(--muted);font-size:8px}.health-copy{gap:6px;display:grid}.health-copy span{color:var(--muted);font-size:8px}.health-copy i{border-radius:50%;width:7px;height:7px;margin-right:5px;display:inline-block}.health-copy i.green{background:var(--green)}.health-copy i.amber{background:var(--amber)}.health-copy i.red{background:var(--red)}.deadline{color:#b2761d;background:#fff6e6;border-radius:11px;align-items:center;gap:9px;margin:0 16px 15px;padding:11px;display:flex}.deadline div{flex-direction:column;flex:1;display:flex}.deadline strong{color:var(--ink);font-size:9px}.deadline small{color:#9d7f53;margin-top:2px;font-size:8px}.deadline button{color:#a86e18;background:#fff;border:0;border-radius:8px;padding:7px 9px;font-size:8px;font-weight:700}.queue-summary{grid-template-columns:repeat(3,1fr);gap:13px;margin-bottom:15px;display:grid}.queue-summary>div{border:1px solid var(--line);background:#fff;border-radius:14px;grid-template-columns:1fr auto;align-items:center;padding:15px 17px;display:grid}.queue-summary span{color:var(--muted);font-size:9px}.queue-summary strong{grid-area:1/2/3;font:800 25px Manrope}.queue-summary small{color:var(--red);font-size:8px}.queue-summary small.positive{color:var(--green)}.queue-toolbar{border-bottom:1px solid var(--line);justify-content:space-between;align-items:center;height:64px;padding:0 17px;display:flex}.filter-tabs{align-items:center;gap:3px;height:100%;display:flex}.filter-tabs button{height:100%;color:var(--muted);background:0 0;border:0;border-bottom:2px solid #0000;padding:0 13px;font-size:9px;font-weight:600}.filter-tabs button.active{color:var(--teal);border-color:var(--teal)}.toolbar-right{gap:7px;display:flex}.toolbar-right button,.outline-button{border:1px solid var(--line);background:#fff;border-radius:9px;align-items:center;gap:6px;height:34px;padding:0 11px;font-size:9px;font-weight:600;display:flex}.toolbar-right button span{color:#fff;background:var(--teal);border-radius:5px;place-items:center;width:16px;height:16px;font-size:7px;display:grid}.table-row{border-bottom:1px solid #e9edeb;grid-template-columns:1.7fr 1.15fr .8fr 1fr .8fr .9fr 30px;align-items:center;gap:10px;min-width:850px;min-height:68px;padding:0 17px;font-size:9px;display:grid}.issue-table{overflow-x:auto}.table-head{color:#899692;letter-spacing:.4px;background:#f7f9f7;min-height:38px;font-size:8px;font-weight:700}.item-cell{align-items:center;gap:10px;display:flex}.issue-thumb{width:35px;height:35px;color:var(--teal);background:#e7f3f0;border-radius:10px;flex:none;place-items:center;display:grid}.issue-0,.issue-3{color:var(--red);background:#fee9e6}.reporter{align-items:center;gap:7px;display:flex}.reporter>i{background:#e3eeeb;border-radius:9px;place-items:center;width:28px;height:28px;font-size:7px;font-style:normal;font-weight:700;display:grid}.table-row>button{color:#899692;background:0 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#18353226}.phone-shell{max-width:none;height:100vh;min-height:600px;box-shadow:none;border-radius:0}.manager-app{display:block}.sidebar{flex-direction:row;align-items:center;width:100%;height:auto;padding:15px;position:static}.sidebar .store-select,.sidebar nav,.manager-user{display:none}.sidebar-bottom{margin:0 0 0 auto}.employee-preview{width:auto}.manager-main{width:100%;margin-left:0}.manager-topbar{padding:15px}.manager-topbar .primary-compact{display:none}.dashboard-body{padding:14px}.metric-grid,.queue-summary,.training-metrics{grid-template-columns:1fr 1fr}.completion-hero{grid-column:1/-1}}@media (max-width:480px){.phone-shell{height:100dvh}.employee-switch{opacity:.72}.manager-topbar p{display:none}.manager-topbar h1{font-size:19px}.metric-grid,.queue-summary,.training-metrics{grid-template-columns:1fr}.completion-hero{grid-column:auto}.top-actions{gap:5px}.dashboard-grid{grid-template-columns:1fr}.issue-preview-row{grid-template-columns:35px 1fr auto}.issue-preview-row>span:last-child{display:none}}.experiment-trigger{z-index:60;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px);min-height:46px;color:var(--teal-dark);background:#fffffff0;border:1px solid #bcd9d4;border-radius:15px;align-items:center;gap:8px;padding:8px 13px 8px 10px;font-size:11px;font-weight:800;display:flex;position:fixed;bottom:22px;right:24px;box-shadow:0 12px 34px #1235312b}.experiment-trigger>span{color:#fff;background:var(--teal);letter-spacing:.8px;border-radius:7px;padding:5px 7px;font-size:7px}.experiment-overlay{z-index:100;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);background:#0c201e73;justify-content:flex-end;align-items:stretch;animation:.2s ease-out overlay-in;display:flex;position:fixed;inset:0}.experiment-sheet{background:#fbfcf9;width:min(100%,520px);height:100%;padding:52px 46px 36px;animation:.3s ease-out sheet-in;position:relative;overflow-y:auto;box-shadow:-20px 0 60px #0c201e33}.sheet-close{border:1px solid var(--line);width:38px;height:38px;color:var(--muted);background:#fff;border-radius:12px;font-size:24px;line-height:1;position:absolute;top:18px;right:20px}.experiment-kicker{color:var(--teal);letter-spacing:1.25px;align-items:center;gap:7px;font-size:9px;font-weight:800;display:flex}.pulse-dot{background:#21a877;border-radius:50%;width:8px;height:8px;box-shadow:0 0 0 5px #dff3eb}.experiment-sheet h1{letter-spacing:-1.3px;max-width:430px;margin-top:13px;font-size:34px;line-height:1.13}.experiment-intro{color:var(--muted);margin-top:13px;font-size:14px;line-height:1.6}.learn-points{gap:10px;margin-top:25px;display:grid}.learn-points article{border:1px solid var(--line);background:#fff;border-radius:16px;gap:13px;padding:14px;display:flex}.learn-points article>span{width:40px;height:40px;color:var(--teal);background:var(--teal-pale);border-radius:12px;flex:none;place-items:center;display:grid}.learn-points h3{font-size:13px}.learn-points 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